Important Notice

The Piedmont College Help Desk is the official means for faculty and staff to request assistance. The Department of Information Technology requires a Help Desk ticket before service will be rendered.

Please include only one issue per Help Desk request. If you have issues in multiple locations, please fill out one request for each of them. Thank you for your cooperation.

Submitting a Problem

1.) Log in to Help Desk using your username and password.

2.) Click the Submit A Problem link.

3.) Select the category under which your problem falls in the Category: drop-down list.

4.) Type a short title for your issue in the Title: field.

Example: Can't Print from Email

5.) In the Description: field, type a description for your issue including when you first experienced the issue, what you were doing when it occurred and other pertinent information.

6.) When you are ready to submit your request, click the Submit Problem button near the bottom of the page.

If you have any trouble, please contact us for assistance.